KEY PRIMARY RESPONSIBILITIES

• Handle Inbound and Outbound engagements.
• Address product enquiries to conclusion in a bid to have first call solution at all times;
• Communicate and coordinate with internal departments to get solutions for client queries/escalations.
• End-to-end management of social media engagements.
• Organize workflows that the meet customer time frame. Process orders, forms, applications and requests.
• Management of all complaints within  acceptable timelines
• Ensure service excellence at the contact centre and customer experience touchpoints.

REQUIREMENTS

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Social Sciences or any Business related field.

JOB SKILLS AND REQUIREMENTS

• Interpersonal skills
• Communication skills
• Listening skills

PROFESSIONAL QUALIFICATIONS

• Preferred-ACII/ Diploma in Insurance, Customer experience

EXPERIENCE

• At least 1 year of relevant work experience in a Customer Experience role.