ABOUT THE ROLE

• Reporting to the Customer Experience Co- Ordinator, the Customer Experience Officer will support the efficient delivery of customer service, enhance patient and visitor satisfaction, manage patient flow and enquiries, and maintain high standards of service across the hospital.

MINIMUM REQUIREMENTS / QUALIFICATIONS

• Diploma in Front Office Operations, Hospitality Management or a related field.
• Formal training in customer service or customer care.
• 2-3 years of experience in a customer-facing role within a busy service environment.
• Experience in a hospital or healthcare setting is an added advantage.
• Strong interpersonal and communication skills.
• High levels of empathy, patience and problem-solving ability.
• Excellent time management and organizational skills.