The Contract Management Department is part of our Service Business Unit and is responsible for the management of service contracts in place, aftermarket spare parts sales and Wind Turbine after-sales opportunities.

Responsibilities

• Develop and maintain relationships with existing customers; leverage relationships to ensure renewals of Service contracts
• Define a common strategy in customer relationship management alongside the service operations team
• Develop new business opportunities (value-added services) and diligently pursue recapture opportunities for lost accounts
• Prepare Time & Material quotations and ensure backlog increase with this type of sale
• Assist the commercial department in negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
• Assist with answering contractual questions from Customers, the Sales Department and Operations
• Deal with technical open case resolution process, timely communication, and regular meetings in close collaboration with the Technical Support Department
• Control project Bonus and Penalties (Bonus; variable & LD)
• Prepare Monthly Windfarm Customer Reports and upload them to the customer portal
• Timely invoicing of all customers and ensure the updated billing plan is in the ERP system
• Follow up with customers for timely invoice settlement

Qualifications

• Engineering or Business degree
• Contract management experience
• Fluency in English

Competencies

• Team working, accountability and self-management
• Leadership and problem-solving skills
• Capable of quickly responding to rapidly shifting priorities
• Customer and business-oriented mindset
• Contract management skills
• Sales and negotiation skills
• Diligence
• Willingness to learn