1 Feb 2025

Customer Operations Manager at Unilever

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Job Description

On any day, 2 billion people use Unilever products to look good, feel good and get more out of life – giving us a unique opportunity to build a brighter future. Great products from our range of more than 400 brands give us a unique place in the lives of people all over the world. When consumers reach for nutritionally balanced foods or indulgent ice cr…

Customer Operations Manager

JOB PURPOSE

  • Governance within CD organization with strong focus on building long term capabilities while managing daily operational efficiency. CD Excellence is responsible for a smooth and cost-effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organization, thus enabling account, field and customer marketing teams to focus on core selling roles

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

  • Alignment with Trade Strategy
  • Supports setting the process and contribute to the definition of :
  • National Trade Strategy
  • Customer Value Assessment
  • Trade Terms Structure
  • Coordinate Pricing

Business processes & operatingguidelines

  • Ensure smooth processes are in place to deliver:
  • Retail Strategy
  • CBP / CMP
  • CD input into S&OP
  • Annual negotiation strategy
  • OpCo and assortment
  • Set up and structure all CD business meetings
  • Sales Force Incentives SFI for Field Sales team

Methods, tools, systems & data

  • Maintain and implement supporting tools (legacy CD IT tools as well as new developments)
  • Customer Hierarchy
  • Sales reporting model
  • EFOS data
  • Support Customer Service

Communication, information, training

  • Manage and facilitate internal and external CD communications
  • Provide all CD information to Field Sales, other CD roles and other departments
  • Identify needs and roll out training programs
  • Designs and implements sales incentives model

3rd party management & in-store execution

  • Manage contracts and execution of merchandising agencies providing in store
  • Execution and data measurement
  • Responsible for distribution of POP materials
  • Monitor and improve CD Overheads
  • Manage CD national and local events

KPIs:

  • Field productivity and execution KPIs
  • Delivery of CD IT/ analytics capabilities and projects
  • Delivery of CD cost savings programs
  • OTIF and Training Scores on Learning Calendar

Experiences & Qualifications

  • Minimum 2 years experience in Sales in FMCG industry
  • B. Comm degree (preferably in Marketing, Business Administration, Financial majors)
  • Strong experience in designing and managing processes
  • Demonstrated cross-functional team.
  • Business and project management experience


Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : March 1, 2025





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