DUTIES AND RESPONSIBILITIES:

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Ensure that internal customers (all branches) have been catered for in a timely manner.
• Keep, and update customer’s data base- External customers
• Management of communication correspondence with a view of resolving all administrative problems by analyzing information; identifying and communicating solutions.
• Collect and share the insights to enable the organization remain agile.

Other Duties

• Administrative tasks related to communications and/or event planning
• Support the other functions needs as and when required

QUALIFICATIONS

• Diploma in Marketing / Business Administration/ Public Relations would be desirable. Proficiency in ICT Systems Word, PowerPoint and especially Excel

EXPERIENCE

• Excellent verbal and written skills in English
• 2 years working as part of a team with proven working experience in Customer Service Experience of working in an FMCG environment.
• Understanding of the manufacturing, warehouse and distribution operations.
• Certification in Customer Service would be an added advantage.
• Familiar with CRM systems and practices