Position Function

To coordinate customer relations activities and ensure the provision of quality customer service so as to attain high levels of customer satisfaction/expectations and promote a good corporate image of the Bank. Responsible for ensuring adherence to proper counter procedures and methods of safety, custody, accuracy and maintenance of cash and related assets at the counter.

Key Responsibilities

• Attending to customer problems and issues by identifying, interpreting and suggesting appropriate remedial measures.
• Implementing changes to improve customer service.
• Coordinating and facilitating account opening.
• Facilitating the flow of information between the Bank and its customers.
• Ensuring brand visibility within the Branch.
• Analysing and classifying customer complaints, compliments, suggestions and queries and submitting regular and timely reports.
• Perform cashiering duties
• Custodian of cash and other accountable documents
• Selling the Bank products
• Disseminate information to customers on new products

Knowledge, Skills and Abilities

• Minimum KCSE Level Certificate of C+ grade.
• Diploma in Business Management/Administration/Marketing/Banking or a business-related field from a recognized institution.
• Certificate in Customer Care/Public Relations/ Communication or equivalent.
• Computer literacy and proficiency.
• Excellent understanding and knowledge of operating systems, products and services.
• 2 years working experience in Customer Service or Cashiering