Duties and responsibilities

• Recruit new customers by demonstrating our new stove and fuel product in group settings
• Help customers understand their monthly spending on cooking energy and demonstrate how our product saves them money
• Train new customers how to use the stove in their home, giving them tips so they better enjoy the cooking experience
• Develop excellent long term customer relationships through superior customer service and follow-up to both new and existing customers
• Prioritize all customers by responding to their questions in a friendly and professional way that makes them feel valued
• Record all customer sales and interactions in the company’s database

Personality and Skills

• Adaptive personality with the ability to learn and apply new sales strategies quickly
• Exceptional communication and interpersonal skills
• Resourceful, energetic, driven, structured, and displaying a strong desire to take initiative
• Strong organizational, operational, and planning skills in a customer service and sales focused environment
• Willingness to work outside of the office in the field directly with customers
• Team player and goal oriented
• Highest professional standards of integrity

Customer relations requirements

• Bachelor’s degree in Business Administration, Marketing, or related field. A diploma also accepted
• Proven experience in sales, preferably in a subscription-based or renewable energy industry.
• A commitment to excellent customer customer service
• Strong written and verbal communication skills
• Superb interpersonal skills including the ability to quickly rapport with both customers and team
• Willingness to learn new skills
• Understanding the sales process and dynamics
• Certificate in sales / marketing or related fields (not required)
• Ability to speak Swahili,English and any other local languages.
• Ability to use a smartphone.
• Track record in renewable energy is an added advantage.