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25 Apr 2026

Customer Retention Executive Nairobi – 4 Positions at Vilcom Networks Limited

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Job Description

Vilcom Networks Limited is a telecommunications company headquartered in Nairobi, Kenya. Our mission is to deliver best-of-class communication services to our customers through fast and affordable internet access and reliable network operation

Customer Retention Executive Nairobi (4 Positions)

KEY RESPONSIBILITIES

  • Proactively engage and retain customers
  • Identify at-risk clients & implement retention strategies
  • Follow up on issues and ensure resolution Support onboarding and ongoing customer engagement

REQUIREMENTS & SKILLS
CORE FUNCTIONS

  • Bachelor’s Degree (Business, IT, Telecom or related)
  • At least 2 years in customer service/retention
  • Support across Vilcom services
  • Monitor churn & customer satisfaction
  • Coordinate with SOC & technical teams for issue resolution
  • Ensure consistent customer communication & experience
  • Knowledge of CRM, ISP services & customer lifecycle Strong communication & problem-solving skills

Method of Application

Interested candidates should submit their updated CVs to

 [email protected]




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