21 Aug 2025

Customer Retention Team Leader at M-KOPA Solar

Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.
We have the largest Job seeker visits by alexa rankings. Post a Job

Resubmit your Resume Today. Click Here to Start

We have started building our professional LinkedIn page. Follow


Job Description

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.

Customer Retention Team Leader

  • As a Customer Retention Team Leader, you will become the driving force behind our sales excellence, leading a team of talented professionals who connect with customers every day to expand their access to life-changing products and services. Working at the intersection of strategic campaign management and inspirational leadership, you’ll transform sales targets into meaningful customer outcomes, develop high-performing teams, and ensure that every campaign delivers both exceptional results and genuine value to the communities we serve.
  • We are seeking someone whose career demonstrates a deep understanding of how telesales leadership can drive business growth. Perhaps you have 3-4 years of management experience with a strong preference for telesales team leadership where you’ve developed campaigns that transformed customer acquisition strategies. Maybe you’ve been the leader who turned underperforming teams into top performers, or the one who designed processes that became best practices across the organization.
  • Your degree in any relevant field should be complemented by proven experience in sales-focused, customer-centric leadership with exceptional communication skills. Your ability to analyze data and influence data-driven decisions should be second nature, as should your talent for team management and performance optimization.
  • The ideal candidate will be self-motivated with a professional approach and driven to deliver results consistently. An in-depth understanding of M-KOPA’s business would be highly valued, along with solid leadership skills and the ability to inspire teams to reach their full potential.
  • Most importantly, we need someone who embodies our values of excellence, customer focus, and unwavering commitment to results – someone who doesn’t just want a job but wants to be part of a mission that’s expanding financial inclusion across an entire continent through meaningful customer conversations


Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : September 10, 2025





Subscribe


Apply for this Job