Today: 5599 Jobs



19 Feb 2026

Customer Satisfaction Agent/ Sales Support at Africa Safari Trips

Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.
We have the largest Job seeker visits by alexa rankings. Post a Job

Resubmit your Resume Today. Click Here to Start

We have started building our professional LinkedIn page. Follow

Job Description

Our name is Africa Safari Trips for a reason. We offer the most extensive range of private safari trips in East Africa! And we are happy to say that our guests always leave Africa with a suitcase full of unforgettable memories. Our offices – and teams of locals and expats – are located in Nairobi (Kenya) and Kampala (Uganda). From Africa (with love), …

Customer Satisfaction Agent/ Sales Support

Key Responsibilities

  • Emergency Support -Be available 24/7 during customer travel.
  • Ground Inquiries -Manage bookings and verify payments on ground
  • Complaint resolution -Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team
  • Procedures and escalation -Follow established procedures for issue resolution and meet the customers for major issue resolution
  • Refunds -Handle refunds to the customers as approved and directed.

Qualifications

  • Excellent knowledge of the tourism industry and current trends
  • Knowledge of major safari destinations in Kenya
  • Strong communication skills with proficiency in English
  • Proficiency in speaking either French/Spanish is a must
  • Critical thinker and problem solver
  • At least 2 years of experience in a similar role
  • Degree/Diploma in travel and tourism management, hospitality, or similar relevant education

Method of Application

Send your resume to 

[email protected].

Use language and position in the subject line (e.g., French - Customer Satisfaction Agent/Sales Support)




Subscribe


Apply for this Job