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27 Apr 2026

Customer Service Agent (Call Centre) at Skyward Express

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Job Description

Skyward Express, is a private airline operating in Kenya. It serves local destinations, from its two operations bases at Wilson Airport for passengers and Jomo Kenyatta International Airport for cargo. Both airports are located in Nairobi, the Kenyan capital city.

Customer Service Agent (Call Centre)

Key Requirements
Qualifications:

  • Diploma/Degree in Travel & Tourism, Aviation Management, Business Administration, or related field
  •  IATA qualifications are an added advantage:
  •  IATA Foundation in Travel & Tourism
  •  Passenger Fares & Ticketing
  •  Customer Service/Passenger Handling

Experience:

  • Minimum 3 years’ experience in an airline call centre, travel agency, or aviation customer service environment
  • Experience with GDS systems (Amadeus/Galileo / Sabre / Zenith) is required
  • Call center sales experience preferred

Skills & Competencies:

  • Strong knowledge of reservations, ticketing, reissuance & refunds
  • Ability to handle flight disruptions (delays, cancellations, rebooking)
  • Excellent communication and customer handling skills
  • High attention to detail and ability to work under pressure

Language:

  • Fluent in English and Swahili (mandatory)
  • Additional languages are an added advantage

Method of Application

Apply now:

 [email protected]

Deadline: 30th April 2026




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