• Our client is looking for Customer Service Agents. The Main Objective of this role will be to co-ordinate and communicate with customers to achieve the objective of the organizations.

Responsibilities:

• The customer Service Agent will work closely with customers to communicate and co-ordinate work related activities in order to achieve the company’s objectives.
• You will also be required to build trust and relationships with customers to ensure customer retention.
• You will be required to keep accurate records as well as investigate and resolve any complaints.

Please note that selected candidates will undergo a training for one week before commencing their duties.
Requirements

Required Qualifications and Competencies:

• Bachelors Degree in any business-related field
• Proficiency in Computer
• 1 years’ experience
• 30 WPM typing speed
• Strong verbal and written communication skills in English and in Kiswahili
• Knowledge of Computer skills
• Negotiation and conflict resolution
• Ability to work under pressure and independently
• Ability to work in shifts
• Female candidates are encouraged to apply.

Benefits

1 week training before you commence the assignment
Desired Skills and Experience

• Good Communication skills
• Attention to detail
• Ability to work under pressure and indepently
• Ability to work in Shifts
• Negotiation and conflict resolution