Speedaf was founded in 2019 as a one-stop door-to-door logistics service provider focused on emerging markets, created with the investment of ZTO as one of the original shareholders

Responsibilities:

• Handle customer inquiries promptly and professionally through phone, email, and chat channels.
• Provide accurate information about our services, pricing, shipping timelines, and order status.
• Assist customers in tracking their shipments and address any delivery-related concerns.
• Resolve customer complaints and issues efficiently, aiming for first-contact resolution whenever possible.
• Collaborate with other departments to escalate and resolve complex customer queries.
• Maintain a high level of product and industry knowledge to effectively address customer needs.
• Identify opportunities for process improvement and contribute to enhancing the overall customer experience.

Requirements:

• 1-2 years of experience in customer service.
• Bachelors Degree in a Business related course
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficiency in using customer service software and CRM systems.
• Enjoy The Speed www.speedaf.com