Job Purpose:

• The counter team is responsible for ensuring our customers have a smooth and effective import / export release process. They deliver the highest levels of quality and create value for customers as well as for Hapag-Lloyd.

Job Responsibilities:

• OBL issuance and acceptance
• Container releases – Print delivery orders as well as make amendments, when and if needed, and update it in the custom system immediately
• Check & verify that documents presented at counter are correct and as per agents manual, thereby ensuring quick and smooth delivery of documents to customers
• Local document stamping- Ensure mandatory requirements have been fulfilled prior to release of Original Bills of Ladings or Delivery Orders to customer
• Payment postings – Work on cash outstanding on daily basis to reconcile accounts and identify missed collection cases
• Maintaining Blank BL form stationary record as per the process for OBL printing facility at customer premises
• Process BL amendments in urgent cases
• Be proactive in responding to daily emails

Requirements & Job Qualifications

• University degree or equivalent
• Very good command of written and spoken English
• Working knowledge of MS Office
• Core understanding of the Kenyan regulations governing the documentation required for release of cargo.
• Understanding of the B/L pre-checks prior to signing
• Dispute resolution while adhering to internal regulations and KPI’s.
• Able to work well with others and follow guidelines
• Ability to work under pressure.
• Good time management.
• Disclaimer – Recruitment Fraud Alert 2025