Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.

Duties & Responsibilities

Customer Service

• Call customers to get their feedback on the Company’s products and services
• Introduce new products to new and existing clients
• Resolve customer complaints within the given timelines
• Keep records of customer interactions, transactions, comments, and complaints
• Carry out client visits to obtain first-hand information of their experiences on products and services.
• Solve customer issues while on customer visits and escalate as necessary to ensure customer satisfaction.
• Engage customers through tele-sales, generate leads and handover to the sales team
• Analyze customer data, including social media interaction and physical visits

Social Media Marketing

• Create a calendar of events and capitalize on social media events to boost sales.
• Create social media content utilizing a variety of media creation tools in line with current industry best practice
• Define, monitor, and update social media key performance indicators
• Grow and expand the Company’s social media presence into new & emerging social media platforms
• Prepare and share a weekly marketing reports
• Create marketing strategies for bulk-SMSs marketing
• Be aware of both upcoming and future events and capitalize on these to increase sales

Qualifications & Requirements

• Degree in Communication/Public Relations or related field.
• 3-5 years work experience gained in the FMCG industry in customer service/public relations/communications with social media marketing exposure
• Proficient in graphics & design tools for use in creation of social media content is a MUST
• Excellent skills in creating, writing, editing (photo/video/text) content
• Proficient in the use of key social media marketing tools
• Impeccable communication skills both verbal and written
• Strong analytical and interpersonal skills
• Ability to build and maintain good customer relationships
• Ability to multi-task, prioritize, and manage time effectively
• Ability to maintain high standards of professionalism at all times
• Ability to work in a team or as an individual with minimal supervision
• Proficient in Microsoft Office and its components