Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.

Summary

Our client is in a very well-reputed healthcare facility looking to hire a Customer Service Executive to provide customer interactions with the use of data and systems, and would be keen on someone who has the technical know-how to implement and improve these processes.

Responsibilities

• Act as the first point of contact for clients. Handle phone calls and emails. Welcome patients, book appointments, manage inquiries, and provide information on services.
• Build sustainable client relationships and trust with clients. Handle queries, and complaints. Keep records of client interactions and follow-ups
• Prepare reports, invoices, receipts. Collect payments.
• Maintain Inventory, track office supplies, and order replacements.
• Oversee the general upkeep of the office.
• Handle logistics. Track incoming and outgoing repairs and orders.
• Learn to operate new office technologies and equipment and ensure they are functioning to specification. Keep all software up to date.

Qualifications:

• Degree or diploma in business management or any related field.
• Minimum of 3 years of proven customer support experience or experience as a client service representative in a high-end service industry.
• Excellent communication and presentation skills, needs to be well-spoken and clear in speech. Needs to be fluent in English and must have effective writing skills.
• Ability to multi-task, prioritize, and manage time effectively
• Proactive in analyzing data, automating processes, and implementing systems that improve efficiency and customer relationships, particularly through the use of technology.
• Must be customer-oriented and have the ability to deal calmly and positively with different types of personalities and people from various walks of life.
• Ability to use standard software packages such as Microsoft Office, Excel, and Outlook. Knowledge of CRM, eHRM, databases, and automation tools will be an advantage.
• Ability to use Bluetooth, smartphone technology, TV and sound systems would be an advantage.