We are seeking an IT Expert to support our dental 3D scanning partners. You will handle complex technical escalations and provide multi-channel support for Windows devices and proprietary software. You’ll be the “go-to” for both internal teams and external small business clients

Duties & Responsibilities

• Technical Support: Deliver hardware and desktop support for Windows devices and specialized dental software via calls, email, and chat
• Operational Leadership: Document SOPs to improve daily workflows and provide technical coaching to front-line agents
• Escalation Management: Serve as the SME for dental 3D scanning hardware, resolving deep-tier technical issues
• Service Excellence: Ensure all customer complaints are resolved efficiently while maintaining a friendly, professional tone.

What We’re Looking For

• Experience: 1–3 years of IT Help Desk experience. Previous experience in a startup or dental environment is a huge plus
• Technical Tools: Proficiency with CRM tools like Zendesk or Salesforce
• Language: Fully proficient in English for communication and documentation
• Specialization: Ability to quickly master proprietary software and hardware configuratio