12 Aug 2024

Customer Service – Front Desk U/W at NCBA Group

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Job Description

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

PURPOSE OF THE ROLE

This position will be in the Customer Service/Underwriting Support team within the Operations & Customer Service function.  The role will focus on supporting and servicing all lines of Business across Consumer and Commercial.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

  • Providing prompt & accurate support to new and existing customers by phone, email and post.  Attract potential customers by answering product and service questions; suggesting information about other products and services where opportunity arises.
  • Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to Customers and Brokers.
  • Analyse, screen and prepare Renewals for issuance
  • Responsible for actively ensuring the retention of the customer base which includes promoting policy benefits to existing customers.
  • Compile data and conduct routine tasks to support Underwriters.
  • Collate, filter and prepare data in preparation for processing and respond to queries arising from same.
  • Liaising with Claims and Finance Departments to resolve queries in a quick and efficient manner.
  • Produce reports on an ad hoc basis
  • Contribute to the development and maintenance of standards, policies and procedures regarding customer service. Maintain Company standard during all interactions
  • Quality review testing on Processes to ensure compliance.
  • Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
  • Provide back-up support to other team members.
  • Ensure adherence to audit/compliance and regulatory requirements in area of responsibility.

REQUIREMENTS

QUALIFICATIONS:

  • Hold an insurance or business degree.
  • Holder of CII/AIIK qualification or be working towards attaining qualification

EXPERIENCE:

  • 3+ years’ experience working in the insurance industry preferred.
  • Strong working knowledge of MS Office Applications
  • Working knowledge of MS office and common insurance underwriting systems

SKILLS AND COMPETENCIES / LEVELS

  • Strong written and oral communicational skills supported by a friendly and outgoing disposition.
  • Methodical, accurate and strong attention to detail.
  • Organized, with good planning/time management skills to achieve tight deadlines/targets
  • Ability to work independently.
  • Drive for results
  • Problem solving
  • Questioning/Probing
  • Time management


Method of Application

Submit your CV and Application on Company Website : Click Here Closing Date : 18 August. 2024




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