26 Jun 2019

Customer Service at Infinix

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  • Responsible for overall operation of Jumia and Kilimall Shop.
  • Reply the emails of our customers and partners.
  • Respond to the live chats message of our E-commerce site.
  • Follow up the fulfillment of orders.
  • Help to solve the after sale problems.
  • Operate the social media platform such as Facebook, X-club and so on.Reply  the comments and interact with our fans online.
  • Planning and implementation of online activities such as the buying and gift, flashing deals and more activities like that.
  • Complete other tasks assigned by the boss
  • Working time would be 9 am to 7:30 pm. Must accept work overtime. Interviewee who did not accept working extra ours can not suit to this position

Key Competencies:

  • Having working experience in the E-commerce platform company (Jumia or Kilimall) is a must.
  • Have photo designing skills(proficient in using Photoshop) and video casting skills would be preferred.
  • Accepting working overtime in the evening will be a big plus
  • Fluent in spoken and written Swahili, and English. Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas is an advantage.
  • Self-starter and able to work with minimal supervision.

Experience Skills

  • Degree holder in any discipline.
  • Excellent interpersonal and customer service skills in English and Swahili.

How to Apply

If you feel you feel the job description fits your qualifications, email your CV to:

[email protected] no later than 5th July, 2019.

NOTE: Kindly take note of the KEY COMPETENCIES area and apply accordingly. Only shortlisted candidates will be contacted.

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