Job Responsibilities

• Manage large amounts of incoming calls in a timely manner
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution,
• Identify and assess customers’ needs to achieve satisfaction.
• Meet personal/team qualitative and quantitative targets
• Take the extra mile to engage customers.

Job Requirements

• B.Sc or Diploma in any relevant field.  A Diploma or B.Sc in Customer care/ marketing/administration/ Public Relations /Communication is an added advantage.
• Must possess good communication skills
• Must have good interpersonal skills to always enable an easy flow with customers.
• Should have Planning and organising skills.
• Customer Focused, result-oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST.
• Students (in relevant field) due for attachment will also be considered.
• Should be based in Mombasa.