Job Responsibilities

• Manage large amounts of incoming calls in a timely manner
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution,
• Identify and assess customers’ needs to achieve satisfaction.
• Meet personal/team qualitative and quantitative targets
• Take the extra mile to engage customers.

Job Requirements

• B.Sc or Diploma in any relevant field.  A Diploma or B.Sc in Customer care/ marketing/administration/ Public Relations /Communication is an added advantage.
• Strong listening skills are also required to perform this role.
• Very articulate with fluent English and Swahili.
• Must have good interpersonal skills to always enable an easy flow with customers.
• Patient, attention to detail, fast learner, committed, able to follow instructions, can work quickly and accurately under pressure.
• Should have Planning and organising skills.
• Customer Focused, result-oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST.
• Students (in relevant field) due for attachment will also be considered.
• A commitment to completing the 3 months internship program.
• Should be based in Mombasa.

Critical Application Details:

• The internship is for a fixed period of three months without extension.
• Applications close on Friday 7th June 2024.
• For current students, A Letter from your institution is required indicating you are a student and/or require internship as part of requirement for course completion.
• Attach a Copy of National Identity Card.