The Customer Service & Invoicing Officer at Kenafric Industries Limited will be involved in receiving, processing, and overseeing of customer sales orders, communicating order status to customers and solving customer related issues.
Responsibilities and Duties:

• Establish, develop and maintain cordial relationships with customers for business growth.
• Obtaining and receiving of local and export customer orders directly from customers and/or from the relevant commercial teams for processing. Booking in of the orders in the Kenafric ERP system (SAP), invoicing and processing both local and export customers’ orders for sales targets achievement. Answering of customer telephone calls and emails enquiries on pricing, status of their orders and shipping dates. Giving feedback to customers on time and in full for customer satisfaction.
• Coordinating with logistics department to ensure process of ordering and delivery is within required timelines.
• Coordinating stock inventory with production team to ensure both local and export customer demands are fulfilled as per the orders received.
• Orders, invoices, delivery notes, packing lists and all other documents must be raised accurately, completely, and timely using the Kenafric ERP system (SAP).
• In case of any billing errors, issue debit and credit items to resolve the errors in consultation with the customer and finance department.
• Filing and record keeping of all transactions daily, weekly and monthly reconciliation.
• Providing support to the sales administrator and financial staff particularly credit control in account collection.

Qualifications

• Degree/Diploma in Sales and Marketing or any related qualification
• At least 3 years proven experience in customer service and invoicing functions Proficient in CRM and SAP systems.
• Proficiency in invoicing software and Microsoft Office Suite.
• Strong communication and teamwork abilities.
• Customer relations skills