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10 Jun 2026

Customer Service at Kilimall

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Job Description

Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product…

Customer Service

Job responsibilities:

  • Manage and respond to live chat inquiries and support tickets.
  • Handle inbound and outbound customer calls
  • Provide customer support through chat channels, ensuring timely and accurateresponses.
  • WhatsApp chats as well Us making
  • Customer issue follow up and inquiries to ensure prompt resolution.
  • Attaining the required Customer satisfaction rate.
  • Attain daily clearance and response rate below 3min

Requirements:

  • Typing speed of 40 words per Minute
  • Degree or diploma in a Business-related Course
  • Experience in a similar role
  • Good Customer Service Skills
  • Good communication skills

Method of Application

Apply by sending an email with your CV and a convincing cover letter to 

[email protected] 

clearly stating the subject heading "CUSTOMER SERVICE" by 15th June 2026. Please state your current and expected remuneration in your CV, only shortlisted candidates will be contacted.




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