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30 Oct 2023

Customer Service / Marketing Intern at Insurance Institute of East Africa

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Job Description

Insurance Institute of East Africa (IIEA), East Africa’s leading provider of professional insurance education offers insurance qualifications, designations, skills course, certifications and membership to support learners’ changing training needs throughout their career journey. We also provide insurance fraud courses to mitigate against the rising cases of insurance fraud that is effecting the entire insurance industry. We have partnered with leading global providers of insurance education to offer a wide range of professional insurance qualifications developed by industry experts. We have partnered with the Insurance Institute of America (The Institutes), Cambridge International College (CIC) Britain, Australian and New Zealand Institute of Insurance and Finance (ANZIIF), International Fraud Training Group (IFTG) USA ,Kaplan Financial Education (Kaplan),USA, Academy for International Studies (AIMS) UK and the Institute of Chartered Shipbrokers (ICS) UK to offer world class professional qualifications, designations, certifications, skills units and insurance fraud management programs to the insurance industry in East Africa.

Salary Range : KSh 30,000 – KSh 50,000/month

RESPONSIBLITIES

  • Respond to customer enquiries on social media, live chats as well as phone calls.
  • Provide accurate,valid and complete information to customers upon request
  • Maintain a positive attitude and a desire to promptly resolve potential customer issues or complaints.
  • Welcome customers warmly and ascertain problem or reason for calling or visiting.
  • Ensure that the office is always clean and tidy at all times
  • File all receipts and documents
  • Cold calling potential customers and getting their details.
  • Complete projects related to content creation, and social media marketing
  • Assist in any other marketing duties.

KEY REQUIREMENTS

  • Degree in Marketing
  • Prior customer service/marketing is a plus.
  • Excellent computer skills
  • Social media marketing knowledge.
  • Attention to detail.
  • Desire to be proactive and create a positive experience for others.
  • Graphic design skills will be an added advantage.

Method of Application

Submit your CV, copies of relevant documents and Application to  [email protected]
Use the title of the position as the subject of the email

Closing Date : 15 November. 2023




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