About This Role:

We are a leading player in Kenya’s commercial baking and food manufacturing sector, known for delivering freshly baked goods to a wide network of customers across the country. With a strong emphasis on operational excellence and customer satisfaction, we’ve built a reputation for reliability and quality in the fast-moving consumer goods space.

Responsibilities:

• Respond promptly to customer inquiries via phone, email and social media.
• Manage customer orders, invoices by Ensuring accuracy and timely fulfilment.
• Resolve customer complaints professionally and escalate issues where necessary
• Maintain an updated customer database and truck customer interaction
• Support marketing and sales initiatives, including promotion and customer outreach
• Liaise with production and delivery teams to ensure customer needs are met.
• Collect and report customer feedback for continuous improvements.

Requirements

Qualifications:

• Diploma or Bachelor’s degree in business management /Administration, marketing or related field
• At least 3 years of experience in customer service. preferably in FMCG, food and or retail industry
• Proficiency in MS office and basic CRM systems
• Strong verbal and written communication skills in English and Kiswahili