Job Requirements

• Diploma in Front Office & Administration, Hospitality Management or any related course.
• Utalii College graduand is an added advantage.
• Attained a C or higher in your KCSE.
• Proficient in Microsoft Office.
• Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.

Competencies and Skills Required

• Excellent communication and presentation skills.
• Enthusiasm and Reliability
• Ability to multi-task and work under pressure
• Highly adaptable
• Exceptional interpersonal skills
• Emotionally Intelligent
• Empathetic
• Strong customer centric skills

Job Duties and Responsibilities.

• Maintaining a positive, empathetic and professional attitude towards clients at all times
• Primary point of contact within the hospital
• Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
• Welcoming, receiving, guiding and directing the patients around the hospital
• Filling and processing of application forms
• Investigate and respond to all customer enquiries promptly.
• Escalate complex queries to the appropriate functional area.
• Carry out customer and product related document processing
• Make customers’ experiences better by ensuring customer satisfaction
• Communicating with customers through various channels.
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Performing billing duties.
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Answer all incoming calls and redirect them or keep messages.
• Handling patients, referral sources, and administrative department inquires
• Assisting the doctors in booking appointments for the next visit of the patient.
• Entering patient information into a customer information system
• Serving as a backup when other employees are out due to absent staff members
• Any other duties as assigned.