Job functions:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Sell products and services
• Work with marketing team to ensure proper customer service is being delivered
• Compile reports on overall customer satisfaction
• Contribute to team effort by accomplishing related results as needed
• Provide extensive support to the office administrative job function

Requirements:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with Customer Relationship Management systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Good reporting skills
• Strong IT skills with ability to efficiently use standard office software

Qualification:

• Diploma or Degree in Customer Service, Public Relations, Communication, Secretarial or equivalent.