BuyTec Kenya Limited is seeking a dedicated and customer-oriented individual to join our team as a Customer Services Associate. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring overall customer satisfaction.

Responsibilities:

• Provide exceptional customer service via phone, email, and live chat channels.
• Respond promptly to customer inquiries regarding product information, orders, shipping, and returns.
• Assist customers with navigating the website, troubleshooting technical issues, and processing online transactions.
• Resolve customer complaints and concerns in a professional and efficient manner.
• Collaborate with other departments, such as logistics and sales, to address customer needs and inquiries effectively.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Identify and escalate priority issues to the appropriate department or supervisor.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Contribute to a positive and supportive team environment.

Requirements

• Bachelor’s degree or equivalent work experience.
• Previous experience in customer service, retail, or e-commerce preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using customer service software and other relevant computer applications.
• Positive attitude towards correction and learning and unlearning things
• Fluency in English and Swahili; additional languages are a plus.
• A passion for delivering exceptional customer service and exceeding customer expectations.