What You’ll Do:

• Assist customers through phone, email, and text channels
• Resolve inquiries efficiently while delivering an exceptional customer experience
• Use CRM tools to document customer interactions
• Maintain accurate customer information in internal systems
• Collaborate with team members to achieve service excellence

What We’re Looking For:

• Advanced/Fluent English and French language skills (mandatory)
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to multitask and navigate multiple systems simultaneously
• Positive attitude and customer-focused mindset
• Professionalism, reliability, and eagerness to grow

Important: Only candidates with fluent French (B2+ level or higher) will be considered for this position.