Job Summary

Provide excellent support and assistance to M-Gas customers so that they are completely satisfied with the M-Gas service and are delighted to use M-Gas for their cooking.

Job Details

• Respond to customer enquires in person, by phone and online helpfully and promptly.
• Take responsibility for resolving customer issues and makes sure that they are resolved promptly.
• Maintain record of customer communications in CRM and other systems
• Acknowledge and resolve customer complaints.
• Process orders, customer applications, and requests.
• Maintain customer records.
• Compile and distribute daily reports on customer products and credit usage.
• Perform customer follow up to ensure that they are enjoying the product.
• Identify and report computers system incidents to the technical team and the relevant managers.
• Make recommendations to improve customer service and business processes and systems.
• Prepare schedules for customer visits by technicians and sales representatives as required.
• M-Gas offers 24-hour customer service. Agents are expected to work agreed shifts.

Requirements

• Degree/ Diploma in any field
• Experience working with customer support
• Good communication skills on the telephone and in-person
• Friendly and helpful interpersonal style
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Attention to detail.
• Fluent in English and Kiswahili