About the Job

Offer support to customers who have questions, concerns, problems.

Duties & Responsibilities

• Respond to customer enquiries in person, by phone and online helpfully and promptly.
•  Take responsibility for solving customer issues and make sure they are resolved promptly.
•  Maintain record of customer communications in CRM and other systems.
•  Acknowledge and resolve customer complains.
•  Process orders, customer applications and requests.
•  Maintain customer records.
•  Compile and distribute daily reports on customer products and credit usage.
•  Perform customer follow up to ensure that they are enjoying the product.
•  Identify and report computer systems incidents to the technical teams and relevant managers.
•  Make recommendations to improve customer service and business processes and systems.
•  Prepare schedules for customer visits by Technicians and Sales representatives as required.
•  Any other duties that may be assigned by Management.

Requirements

Personal Attributes

•  Understanding and commitment to the company core values.
•  Good communication on the telephone and in person
•  Must display a can-do attitude and work well with others
•  Punctual and reliable.
•  The ability to multi-task in a high-paced work environment
•  Strong written and verbal communication skills

Academic Qualifications

• University Degree or Higher Diploma    Degree

Skill Qualifications

• Communication Skills