Key Responsibilities:

• Customer Inquiry Handling: Respond to customer inquiries promptly, providing accurate information and solutions to issues and questions.
• Complaint Resolution: Efficiently resolve customer complaints with a focus on customer satisfaction, documenting issues and resolutions as required.
• Service Excellence: Maintain a high standard of customer service, ensuring each customer receives attentive and courteous assistance.
• Feedback Collection: Gather customer feedback to identify areas for service improvement and report this feedback to management.
• Product Knowledge: Stay up-to-date on company products and services to offer accurate information to customers.
• Collaboration: Work closely with the technical team to resolve customer issues related to internet connectivity and service disruptions.
• Record Keeping: Accurately maintain records of customer interactions, transactions, comments, and complaints.

Qualifications:

• Diploma or degree in Communication, Business Administration, or a related field.
• At least 2 years of experience in a customer service role, preferably in the IT or telecommunications sector.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Proficient in Microsoft Office Suite and CRM software.
• Detail-oriented, with excellent organizational and multitasking skills.
• A commitment to continuous improvement and learning.