QUALIFICATIONS & REQUIREMENTS

• Minimum high school education.
• Additional qualifications in Customer Service, Business Administration, Sales, Supply Chain Management, or a related field are an advantage.At least 1 year of relevant work experience in customer service, order management, sales support, logistics coordination, or a related field.
• FMCG, manufacturing, or distribution experience is advantageous.
• Experience with order management systems, customer service databases, or ERP platforms is beneficial.Computer literacy and proficiency in relevant office applications.
• Familiarity with order processing systems, particularly Sage, is an advantage.
• Ability to manage customer orders, maintain accurate records, and prepare reports.
• Basic data analysis skills and ability to interpret performance dashboards.
• Understanding of order fulfilment, credit control, delivery coordination, and customer service processes.

KEY COMPETENCIES

• Customer Service Excellence
• Order Processing and Management
• Customer Relationship Management
• Communication and Interpersonal Skills
• Attention to Detail and Data Accuracy
• Problem-Solving and Complaint Resolution
• Data Analysis and Performance Monitoring
• Cross-Selling and Upselling
• Time Management and Organisation
• Cross-Functional Collaboration
• Continuous Improvement
• Professionalism and Accountability

THE IDEAL CANDIDATE

• A proactive, customer-oriented professional with strong administrative, communication, analytical, and problem-solving skills. Must manage competing priorities accurately, coordinate effectively with internal teams, resolve customer concerns efficiently, and maintain excellent customer relationships.