About the role

• We have an exciting opportunity for an experienced, passionate and professional individual, with the ability to operate in a dynamic environment to join our Customer Care Team as a Customer Care Specialist with Spansh
• The Customer Care Specialist acts as the key contact between the customer and the company and will be responsive to customer’s requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximise the customer experience.
• We welcome applications from candidates with European Languages
• This is a 12 month Fixed Term Contract

What will I be doing?

• Maintain professional, timely and effective communication with our customers
• Responsible for all aspects of account administration, account queries and commercial support
• Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
• Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager
• Develop and maintain strong relationships with all customers by effectively managing customer accounts
• Maintain up-to-date knowledge of products, customers, processes and suppliers
• Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer
• Support the gathering of information to assist the implementation of improvements
• Remain fully flexible to meet business requirements and demands

We value courage, ownership, inclusiveness, open-mindedness and an enterprising spirit through success.

What do I need to be successful?

• In Kerry we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record of success
• Excellent communication and interpersonal skills
• The ability to integrate and work effectively with others in a changing environment
• High level of attention to detail and strong organisational, analytical, problem solving and administrative skills
• A team player with a strong desire for continuous learning and a desire to grow professionally
•  In Kerry we know that sometimes the perfect candidate doesn’t exist and people can be put off applying for a role if they don’t fit all the requirements. If you are excited about working for us and have the majority of the skills or experience then please do apply as you could be exactly what we are looking for.