Are you fluent in French and English, quick on your feet, and passionate about helping others? Join our team as a Customer Service Representative, where every chat and call is a chance to make someone’s day better. If you’re proactive, empathetic, and thrive in fast-paced environments, we want to hear from you!

What You’ll Be Doing

• Handle incoming calls and live chats with professionalism and speed.
• Manage up to 2 chats simultaneously, responding to the first message within 40 seconds and follow-ups within 2 minutes.
• Use response templates to ensure accuracy and efficiency.
• Keep conversations flowing across an average of 92 chats per day.
• Resolve customer issues related to orders, accounts, and products with a positive attitude.
• Take calls in both English and French, offering solutions such as refunds or replacements when needed.
• Maintain accurate records and collaborate with your team to meet and exceed performance goals.

Who We’re Looking For

• Fluent in French (C1 level – written and spoken)
• 1+ year of experience in customer service or similar roles
• Strong communication and problem-solving skills
• Ability to multitask and perform under pressure
• Flexible and open to working shifts
• Comfortable taking a medium typing speed test
• Proactive, independent, and eager to make a difference