JOB PURPOSE

To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.

KEY RESPONSIBILITIES

• Receiving customers at the branch and attending to enquiries
• Receiving customers emails and phone calls and providing prompt feedback
• Engage customers with inactive accounts to activate them.
• Assist customers in the account opening procedures.
• Conduct KYC and AML verify customers’ credentials and information shared.
• Report any fraudulent or questionable potential customers
• Share the bank product flyer and introduce the features to the customer for future follow up.
• Cross sell bank products to existing customers to increase product usage level
• Processing of deposit and withdrawal transactions
• Efficient execution client’s instructions and follow up
• Provide service feedback form to the customers.
• Ensure the banking is well stocked with promo material and necessary stationery
• Authenticate all outward cheques and post in the system.
• Cash management by tracking the level of cash in your till and the demand levels
• Keep the cash tills secure.
• Management of turnaround time on customer queries
• Queue management in the banking hall
• Ensure the customer experience is always commendable.
• Monitor the ambience and cleanliness of the banking hall through the day
• Facilitate applications of ATMs and mobile banking services
• Coordinate the postage of parcels from branch to designated recipients and back
• Coordinate the branch meeting logistics
• Responsible for basic office supplies such as stationery, water etc
• To perform any other duty as assigned in line with the organization goals and objective

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Degree in a Business Management, Accounting, Finance or Business Administration.
• Professional banking qualifications will be added advantage
• 2 years work experience in a bank
• Excellent customer service skills
• Able to multitask.
• A fast learner
• Good communication and interpersonal skills
• Good marketing and People management skills
• Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills