31 Jul 2025

Customer Solution Engineer – Product at KONE Corporation

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Job Description

We are one of the global leaders in the lift and escalator industry. Founded in 1910, we have been committed to understanding the needs of our customers for over a century. We provide innovative and eco-efficient solutions for lifts, escalators and automatic building doors. Our objective is to offer the best People Flow® experience by developing and de…

Customer Solution Engineer – Product

What will you do?

Collaboration with sales

  • Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard Special Engineering requirements.
  • Selects the correct product platform on which to make the offer and ensures the offer is Competitive.

Product planning – Costing

  • Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed
  • Responsible for correct product costings in non-standard cases, both for corporate and local Materials

Product planning – Specs

  • Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
  • Creates product specifications for corporate materials and local materials.
  • Performs initial and revised non-standard energy calculations.
  • Performs simple traffic analyses.
  • When accountable for the overall engineering of the project:
  • Accountable for technical site surveys
  • Accountable for the technical content of the order between MS 0b and MS 2z

Product planning – Availability and lead times

  • Coordinates product lead times from Supply Line and local sourcing

Product planning – Installability

  • Ensures that the proposed product can be installed
  • Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations

Product planning – Maintainability

  • Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
  • Identifies possible deviations from standard maintenance methods and ensures that resolutions are found

Product planning – Compliance

  • Ensures that the proposed product fulfils local codes, regulations, and safety requirements
  • Ensures alignment with environmental regulations
  • Ensures that the planned product complies with KONE’s Engineering Policy

Key tasks in the KONE Customer process

  • Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
  • Executes activities for holistic product planning.

Are you the one

  • Bachelor’s degree in mechanical, Electrical, or Civil Engineering.
  • 2-4 years of experience in the elevator industry preferred.
  • Candidate with a minimum of 1 to 2 years of experience in AutoCAD.
  • Proficient with MS Office Word, Excel, and PowerPoint.
  • Excellent communication and influencing skills in English.
  • Excellent collaboration skills and the capability to work in teams with people from different cultural backgrounds.
  • Capability for analytical thinking and focus on details – distinguishes between important information and irrelevant or minor details.
  • Ability to work with global colleagues considering different time zones, language competencies, and differences in working culture.
  • Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions that meet customer expectations is considered a plus.

What do we offer

  • A great dynamic team that promotes a collaborative environment.
  • Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
  • Comprehensive learning and development programs cover a wide range of professional skills.
  • Engaging job with a position description and clear targets.
  • Regular feedback through performance discussions.
  • Opportunities for individual development.
  • Mentoring and coaching programs.
  • Flexibility, trust, and respect.
  • Value-based culture, behavior, and ethics.
  • Sustainability and innovation.
  • Working for a successful organization.


Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : August 20, 2025





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