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5 Sep 2023

Customer Success Executive at Indepth Research Services (IRES)

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Job Description

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; logistics and telecommunication; recovery and reconstruction; safety and security; water sanitation and hygiene sectors

Job Summary

We seek to recruit an aggressive, confident, fluent, mature and creative Sales Executive who will contribute to generating sales for the company by closing sales/deals over the phone, email and maintain good customer relationships.

Key responsibilities:

  • Identify sales prospects and opportunities, produce leads and book appointments with the emphasis on high quality leads.
  • Offer solutions based on clients’ needs and capabilities.
  • Developing creative pitches and propositions and follow up with existing clients
  • Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
  • Following up on new leads and referrals to conversion.
  • Building the sectors/Industry database in liaison.
  • Spending almost 80% of the workday communicating with potential clients.
  • Handling customer grievances to preserve the company’s reputation.
  • Participating in industry events such as seminars, trade shows, and exhibitions.
  • Other duties as assigned

Qualifications and Experience

  • Should have at least a Degree in Sales and Marketing or any other relevant field/course
  • At least 2 to 3 years’ sales experience in any fast-paced company.
  • Relevant experience on Account Management
  • Eloquent and customer-oriented
  • Masterly of English with Clear Communication Skills
  • Great interpersonal, communication and presentation skills
  • Advanced skills in MS Office, PowerPoint, and Excel
  • Cool-tempered with perseverance and ability to handle rejection
  • Experience in selling training programs and seminars/events
  • High level understanding of computer technology
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Ability to learn about products and services and describe/explain them to prospects
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.


Method of Application

Submit your CV, copies of relevant documents and Application to  [email protected]
Use the title of the position as the subject of the email

Closing Date : 15 September. 2023





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