Key Responsibilities

• Providing comprehensive and accurate product information to customers
• Conducting comprehensive software demos to customers
• Gathering customer requirements and understanding their specific needs
• Deploying and configuring application instances and training customers
• Creating content around company’s solutions and managing email campaigns
• Providing proactive software support in person, via telephone and internet
• Creating different types of SQL reports using Fast Reports
• Preparing software technical documentation and user guides
• The Customer Success Trainee will be expected to fulfil additional duties as assigned.

Requirements & Skills

• Excellent verbal and written communication skills
• Ability to think fast and logically.
• Professionalism and dependability
• Willingness and ability to learn and adapt fast to work requirements.
• Ability to maintain stable performance under pressure or opposition.
• Willingness to travel both locally and internationally.
• Customer focus
• Good understanding of Linux and Windows operating systems
• Excellent presentation skills and ability to demonstrate the workings of ERP software.
• Knowledge in cloud computing and associated platforms and technologies
• Knowledge and good understanding of databases such as MySQL, PostgreSQL, MS Server, Oracle etc.
• Skills and interest in internet research
• Graduate in IT, BIT, Computer Science, or related discipline