Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

Duties And Responsibilities

• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Diagnose and solve the customer’s problems in German
• Communicate effectively via email and chat with our customers
• Understand the company’s products so as to answer any questions or concerns
• Coordinate effectively with peers and your manager
• Contribute to a high-performance and friendly workplace culture

What we’re looking for

• Excellent written and verbal English and German communication skills
• German proficiency level C1 and above
• 1 year experience in customer service
• An ability to quickly think on your feet
• Strong problem-solving skills
• Team player