Job Overview

Reporting to the Servicing & Collections Manager, you are part of a team that interacts with borrowers and collection agencies analyzing data sets and uncovering the trends to use in making an informed decision within our Collections team.

Responsibilities

• Use the various statistical tools to interpret data sets, focusing on agencies’ collection trends and patterns to derive useful daily, weekly, and monthly insights to improve collections performance.
• Proactively analyze the effectiveness of our servicing and collection efforts, including collection and repayment trends, and suggest improvements.
• Create and maintain various daily, weekly, and monthly dashboards to accurately track collection performance.
• Manage outsourcing list generation, redistribution, and recall from the agencies.
• Ensure that debt collection companies follow strict guidelines with regard to Branch standards.
• Reply to any repayment/collection emails from customers and agencies.
• Generate invoicing data for the debt collection companies and reconcile all invoices received.
• Collaborate with other teams and help with needed analysis or reports.

Qualifications

• Business/ Statistics/ Computer Science Degree or their equivalent
• Excellent command of Excel and SQL TSQL/PLSQL (any DB MSSQL, Oracle, Teradata)
• Proficient at writing optimized queries on large volumes of data
• Proficient at writing reports and presentations to explain findings.
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.
• This position is currently open to Kenyan citizens only