Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.

Ref: DA_0010_007_2024

Summary

• As a Data Analyst, you will turn data insights into actionable strategies that support our business operations and drive our growth. You will work closely with various teams to
• collect, analyze, and interpret data to aid in decision-making and improve business performance

Key Responsibilities

•  Data Integration and Management: Integrate data from various sources to provide a comprehensive view of Contact Center Performance.
•  Performance Tracking: Monitor key performance indicators (KPIs) to measure the effectiveness of marketing campaigns and strategies.
•  Predictive Analysis: Use data to predict trends and market movements, aiding in proactive strategy development.
•  Training and Support: Provide training and support to team members in using data analysis tools and understanding reports.

Other Responsibilities

•  Collect, analyze, and interpret large data sets to identify trends, patterns, and insights.
•  Work closely with stakeholders to understand their data requirements and provide relevant data solutions.
•  Develop and maintain dashboards and reports to visualize data effectively.
•  Ensure data accuracy and integrity by performing regular data audits and validations.
•  Collaborate with cross-functional teams to support data-driven decision-making.
•  Present findings and recommendations to stakeholders in a clear and concise manner.
•  Stay up-to-date with the latest data analysis tools and techniques to improve processes and deliverables.

What You’ll Achieve in the First Few Months

•  Within 1 month, understand our data infrastructure and key business metrics, and begin to analyze data and generate reports.
•  Within 3 months, contribute to major projects and provide insights that inform important business decisions.
•  By 6 months, become a trusted data advisor for various teams and independently manage data analysis projects.

Job Requirements:

Preferred skills and qualifications

•  Bachelor’s degree (or equivalent) in mathematics, computer science, economics, or statistics
•  Proven success in a collaborative, team-oriented environment
•  Proven analytics skills, including mining, evaluation, and visualization
•  Technical writing experience in relevant areas, including queries, reports, and presentations
•  At least 2+ years of relevant experience as a data analyst
•  Demonstrable experience working with Power BI
•  Extensive knowledge and experience with SQL, Tableau, MS Excel, and MS PowerPoint
•  Strong action-oriented and proactive tendencies
•  Foundational knowledge of data management topics
•  Fluent in conversational and written English communication