Responsibilities

• Collate and analyse data for reports.
• Generate reports to assist teams in focusing field activities and enhance the monitoring, evaluation, and learning.
• Working with finance department unit, ensure that sales commissions are collated and processed in a timely fashion
• Monitor sales cycle trends and flag out any anomalies e.g. low lead generation, weak conversion, new growth areas
• Working with field teams, collate farmer issues and analyze (system or user) before forwarding to relevant departments for resolution and follow through for closure.
• Track issues that come in via customer experience and credit and ensure they are routed to the relevant departments within the company for resolution within agreed SLAs
• Develop and present where necessary reports to both internal as well as external stakeholders.
• Support product development strategies, execution and implementation of enhancements
• Compiling, analyzing, and interpreting quantitative data for adhoc and regular market intelligence analysis

Knowledge and skills

Experience:

• Have practical knowledge and relevant work experience of not less than 2 years as a Data Analyst
• Knowledge and expertise in re-engineering of business processes, including project management and problem-solving skills with excellent communication skills and ability to engage customers, vendors, partners, and internal cross functional teams

Qualifications:

• Be a holder of a bachelor’s degree, preferably in Business, Science or IT gained from a recognized institution