Job Purpose

Responsible for implementing and enforcing the management of space utilization, projects installation, acceptance, service provisioning, faults management, preventive maintenance cycle management

Key Responsibilities

• Providing operational support that will involve monitoring system performance, making defect repairs, testing the application after any changes are made, and tuning.
• Participating in team activities such as peer code reviews to improve the overall quality of team deliverables.
• Working collaboratively in cross functional teams to deliver solutions.
• Managing and supporting 3rd party software developers and other integration partners both internal and external.
• Research and development of new features, solutions & technologies.
• Fault management, change management and preventative maintenance activities ensuring maximum MTBF and minimal MTTR
• Implement and enforce Data Centre procedures pertaining to: i. Space ii. Power iii. Cooling iv. Installation & acceptance v. Change management
• Analyse trends, undertake root cause analysis, identify key issues and provide clear and concise RCA documentation to facilitate continued improvement.

Qualifications-

Academic and Professional

• Bachelors degree in Electronic Engineering or related field
• Higher Diploma in Electrical and Electronic Engineering
• Data centre certification course
• 2 years experience as Data Centre Engineer

Competencies

• Working knowledge of GSM network technology and an understanding how each contract impacts the running of the Telkom Kenya infrastructure
• Planning and organizing.
• Good knowledge of  Telco’s core networks, interconnectivity and customer impact