What you need to know to be successful in this role:

• 5+ years of experience in data center operations, hosting, or critical infrastructure
• Solid understanding of data center fundamentals (power, cooling, cabling, networking basics)
• Understanding of multi-node IT systems and their architecture
• 2+ years, experience working with vendors or colocation partners
• Comfortable working in live production environments
• Fluent English (written and spoken)
• Strong ownership, and desire to learn
• Engineering or technical education is a plus
• Programing skills is a plus
• Able to work on step ladders and lift weights of up to 25 Kg.
• Strong multi-culture awareness

Responsibilities

Candidate will be responsible for:

• Conducting audits for power and mechanical capacity and overseeing changes.
• Collaborating with internal teams to troubleshoot and perform Root Cause Analysis (RCA) and Corrective Action (CA) for issues.
• Liaising with local colocation partners to fully understand site topology and articulate issues as needed.
• Ensure rack deliveries and installations are planned and managed effectively.
• Developing and Sustaining 5S standards on each site you have responsibility for.
• Working with the build team to rollout expansions.
• Manage & prioritize tasks via internal tools e.g. JIRA and Confluence.
• Uphold meticulous documentation and adherence to SOPs.
• Collaborate with project teams and colocation partners to validate the functionality of electrical and mechanical systems.
• Extend operational support encompassing failure mode analysis, root cause identification, maintenance assistance, best practices, procedural reviews, and more.
• Participate in operational reviews, gathering and analyzing technical data to pinpoint and rectify existing reliability and availability concerns.
• Collaborate effectively with engineering and design teams for issues and improvements.
• Offer expertise to address and mitigate global resiliency, reliability, and availability risks.
• Collaborate with internal teams to set and maintain standards, ensuring consistency and reliability in service delivery.
• Emerge as the go-to technical authority within the team and across other departments for your assigned area.
• Approach challenges with a positive attitude, offering innovative and creative solutions.
• Be intimately familiar with all aspects of LV cabling (copper, fibre) and related components, and cable management strategies.
• Coaching and mentoring other individual contributors across the organization.
• Have a Dev Ops mindset, and the ability to code is desirable (scripting, SQL, low-code APEX environments).
• Working globally to share ideas, best practices, lessons learnt and initiatives.
• Be able to travel (1-2) times a year to other EMEA regions.
• Awareness and adherence to all applicable Health & Safety rules.