Job Description

• The Data Centre Engineer role entails monitoring of the data centre infrastructure, preventive and corrective maintenance as well as customer implementation and support.

Specific responsibilities:

Facility Maintenance and Operations

• Carry out preventive and corrective maintenance on power, cooling, and building systems.
• Monitor equipment performance, ensuring operational readiness and efficiency.
• Perform routine facility inspections and audits to identify risks or defects.
• Document all maintenance activities in line with SLAs and MOPs.

Contractor Supervision and Coordination

• Coordinate external contractors for scheduled and emergency facility works.
• Ensure contractors follow safety procedures and complete work to required standards.
• Review and sign off contractor work reports and updates.

Data Centre Operations

• Respond to alarms and escalate incidents according to protocols.
• Monitor environmental controls and report abnormalities promptly.
• Provide assistance to customers during installations, deliveries, and audits.
• Support the Customer Implementation Management (CIM) team when facility input is required.

Safety, Compliance & Reporting

• Ensure compliance with health, safety, and environmental regulations.
• Maintain accurate records of inspections, incidents, and maintenance activities.
• Participate in risk assessments and contribute to operational improvement initiatives.

Cleaning Operations Environment

• Supervise daily cleaning staff to maintain international hygiene standards across the data centre.
• Implement and monitor cleaning schedules for all facility areas, especially technical spaces.
• Conduct inspections to ensure adherence to safety and hygiene policies.
• Manage cleaning inventory and supplies, ensuring readiness at all times.

Teamwork

• Collaborate with your direct line manager and all PAIX colleagues to contribute to the company’s development
• Proactively engage with colleagues to improve processes and overall ways of working
• As PAIX is a young company, provide support to your colleagues as needed
• Proactively engage with colleagues to improve processes and overall ways of working

Learning and Development

• Stay updated on data centre facility technologies, industry standards, and maintenance best practices.
• Engage with colleagues to share knowledge and improve team capability.
• Deliver quarterly reports on lessons learned and process improvements.

Additional Responsibilities

• Perform other duties assigned by the Line Manager.
• ​Support team members across other operational functions as needed.

Requirements

To qualify for this role, you should have the following:

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or similar field.
• A minimum of three (3) years of relevant experience in Facility Maintenance or a similar technical environment.
• ​Strong analytical and customer service skills
• Demonstrated ability to adhere to Service Level Agreement (SLA) requirements related to uptime, environmental metrics, and security.
• Adherence to Service Level Agreement (SLA) Requirements for Mean Time to Install (MTTI) and Mean Time to Resolve (MTTR).