WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

•  Learn and use groundbreaking technologies.
•  Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
•  Interact with leading engineers around the world.
•  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
•  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•  Drive customer communication during critical events.
•  Drive projects that improve support-related processes and our customers’ technical support experience.
•  Write tutorials, how-to videos, and other technical articles for the developer community.
•  Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

•  First and foremost this is a customer support role – in The Cloud.
•  On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
•  Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
•  Career development: We promote advancement opportunities across the organization to help you meet your career goals.
•  Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
•  Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
•  As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).”
• This Analytics role supports our services that focus on Analytic technologies, including Kinesis, Elasticsearch, Cloudsearch, and Redshift.

REQUIREMENTS

BASIC QUALIFICATIONS

• Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
• Experience in Business Analytics application, support, and troubleshooting concepts
• Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
• Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)

PREFERRED QUALIFICATIONS

• Experience in a customer support environment  Experience analyzing, troubleshooting, and providing solutions to technical issues  Familiar with data warehousing and ETL process  Understanding of Cloud Computing concepts  Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript
• Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position