We are seeking a highly capable Data & Systems project manager to join our team. This pivotal role focuses on enhancing organizational effectiveness and decision-making through the strategic management of systems and data.

The successful candidate will primarily be responsible for leading the planning, execution, and oversight of system implementation and integration projects across the organization. This role includes managing the lifecycle of various systems, such as NetSuite, Zoho, SurveyMonkey, transitioning to Google Workspace or Microsoft platforms.

Key Responsibilities:

Project Management and Implementation:

• Lead the planning, execution, and delivery of system implementation projects, ensuring they meet requirements, timelines, and budget constraints.
• Coordinate with cross-functional teams to map business processes and translate these into system requirements.
• Manage the project lifecycle, including initiation, planning, execution, monitoring, and closure of system and data-related projects.
• Serve as the primary point of contact for project stakeholders, providing regular updates and managing expectations.

System Integration and Configurations:

• Oversee the integration of various systems such as NetSuite, Zoho, SurveyMonkey, and Google Workspace to ensure seamless functionality across platforms.
• Configure systems to match organizational processes and ensure system compatibility with existing workflows.
• Administer system settings and user access to optimize performance and security.

Training:

• Design and deliver training programs tailored to enhance user competency in system and data management.
• Provide ongoing support to system users, addressing technical issues and ensuring optimal system use.

Data Protection

• Manage and facilitate the registration process for data protection in various country offices to ensure compliance with local and international data protection laws.
• Identify, procure, and implement all necessary resources to support data protection initiatives across all offices.
• Regularly audit data handling practices to ensure adherence to data protection laws and company policies.
• Develop and conduct training sessions to raise data protection awareness among employees.
• Review data sharing needs with clients and suppliers, prepare and manage data sharing agreements to ensure data security.
• Maintain and regularly update documentation of data protection policies and procedures.

Data analysis

• Analyze business performance using tools like Tableau and Excel; create reports and dashboards.
• Serve as a technical and process expert for ERP system usage, managing user access and providing end-user support.
• Offer strategic support to managers in system requirements and process efficiency improvements.

Data warehouse

• Understand and maintain the core dashboards on the data warehouse in collaboration with the data warehouse team
• Support business units to access dashboards and data, identify and rationalize the need for new data views
•  Be the data warehouse custodian within operations and maintain the integrity of the data in that respect.
• Manage data warehouse permissions
• Update the dashboard templates required by reporting teams or business.

Requirements

Skills and Experience:

• Proven Experience: Demonstrated track record in system implementation, systems management, and process optimization across various platforms.
• Technical Proficiency: Strong skills in ERP systems, CRM platforms, and data warehouses, with a solid ability to utilize analytical tools such as Tableau and Excel.
• Data Skills: Good knowledge of data visualization techniques and basic understanding of data warehouse architecture. Familiarity with data analysis methodologies is an added advantage.
• Leadership and Communication: Excellent organizational, communication, and project management skills, with the capability to lead diverse teams and projects to successful completions.
• Training Abilities: Proficient in training and supporting team members in new technologies and processes.

Qualification

• Bachelor’s Degree is mandatory.
• Project Management certifications are highly desirable
• Data management training or similar certification is advantageous.