What you will do:

• Send reminders on debt payment deadlines to customers using phone, email, and letters.
• Process and maintain debt collection correspondences and other documents.
• Follow the execution of contractual liabilities of customers, provide observation of customer payment deadlines and ensuring the debt is collected on time.
• Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and status.
• Give suggestions on debt collection process improvements.
• Achieve the set targets
• Any other duty assigned

What you will need:

• Diploma/Degree in Business Administration, Marketing, or related field.
• At least 2 years of relevant experience as Debt Collector/ Customer Support
• Specialist, or DC Specialist, preferably in a Financial Institution
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili