Role Description

• This is a full-time, on-site role based in Nairobi County, Kenya, for a Debt Collections & Recoveries Officer for Unsecured Salary Loans.
• The role involves managing debt recovery processes, handling client communication, negotiating repayment plans, monitoring delinquent accounts, preparing timely reports and achieving stretching business targets.
• The officer will work closely with teams to ensure effective debt resolutions while adhering to internal policies and industry regulations.

Qualifications

• Proven experience in Debt Collection especially for unsecured microfinance loans and knowledge of finance-related procedures.
• Ability to work in a high-pressure environment and meet tight deadlines.
• Knowledge of financial regulations and debt recovery best practices in Kenya.
• Strong communications and Interpersonal Skills and commitment to providing excellent Customer Service.
• Exceptional Analytical Skills for assessing financial situations and identifying effective collection strategies.
• Bachelor’s degree in Finance, Accounting, Business, or related fields is preferred.
• Proficiency in MS Office and financial software tools is beneficial.

Requirements

• Bachelor’s Degree
• 1+ years of work experience with Debt Collection
• Accept a background check